About Us
Services and Features
News and Events
Careers
Contact Us
Cash Out
How-To's / Gen. Info
What is MarCoPay?
What are the features of MarCoPay?
Why should I use MarCoPay?
Is MarCoPay secure and safe to use?
How many accounts can I have?
What is a QR code?
I forgot my password. How do I reset my password?
I forgot my Transaction PIN. How do I reset my Transaction PIN?
How do I add a Recipient? (P2P Remittance)
How do I send e-money to another member?
Will my e-money earn interest?
Will my e-money expire?
I haven't received my OTP. What should I do?
Device Change
Can I use the MarCoPay app on multiple devices?
I would like to upgrade my phone. What should I do?
My phone is lost / stolen. What should I do?
Registration
How do I register?
What are the requirements for registration?
What are the acceptable IDs for registration?
What is the status of my application / registration?
What are acceptable passwords?
What is a Transaction PIN? What is it for?
What is an OTP?
Are Transaction PIN and OTP the same?
My email was tagged as duplicate. What should I do?
Member Info
How do I change my personal info?
How do I change my registered email?
How do I change my bank info?
Transactions - General / Fees
How can I view my transaction history?
Are there any fees for transactions?
My device cannot generate a QR code. How Do I proceed?
My device cannot read a QR code. How Do I proceed?
Transactions - Verification / Confirmation / Change
Is it possible to cancel a transaction?
How can I dispute a transaction?
My funds are missing. What do I do?
I see transactions that I did not make. What do I do?
I accidentally sent money to the wrong recipient. What should I do?
I accidentally clicked "Confirm" to a transaction I did not want to continue. What should I do?
I made transactions with the wrong amount. What do I do?
Transaction Status
How do I know if my transaction was successful?
Why is my transaction "processing"?
What do I do if my transaction fails?
I sent the wrong amount. Can I still change it?
Connection was lost during my transaction. What is the status?
Cash Out
How do I cash out?
Are there fees when I cash out?
What currency can MarCopay allow to cash out?
Will I able to confirm from MarCoPay app if my request for cash out has been reflected to my bank account?
Login Lockout
My account is locked. How do I unlock it?
Why is my account locked?
Account Lockout
Why can't I access my account?
Why is my account locked?
Digital Currency Purchase
How do I purchase e-money?
Is there a limit on how much e-money we can buy?
How long is the process of buying e-money going to take?
I sent more than I should have for my e-money purchase. What do I do?
I sent less than I should have for my e-money purchase. What do I do?
About Us
Services and Features
News and Events
Careers
Contact Us
Want To Know More?
Contact us or send a message.
info@marcopayinc.com
+632 8537 0888
8th Floor, Three/NEO Building 3rd Ave. cor. 30th St, E-Square Zone, Crescent Park West, Bonifacio Global City, Taguig City, Philippines
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